Our Store Policies
Things You Need to Know
We offer a 14-day cooling off period on orders, excluding personalised jewellery.
We accept returns up to 28 days after delivery.
After thorough examination we will provide a replacement or refund within 5 working days.
This does not affect your statutory rights.
WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help detect spam.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
When you submit to our contact form we collect your name, e-mail, phone number and any other information you provide us with. We collect this information to allow us to process your request.
When you submit an order we collect your name, address, e-mail, phone number and any other information you provide us with. We collect this information to allow us to process and ship your order.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
EMBEDDED CONTENT FROM OTHER WEBSITES
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We use Google Analytics to monitor traffic on our website this data is anonymous. see the following link for more details on how Google uses your data. https://support.google.com/analytics/answer/6004245?hl=en
WHO WE SHARE YOUR DATA WITH
The only time we share your personal data with a third party is for shipping purposes.
HOW LONG WE RETAIN YOUR DATA
If you leave a comment or review, the comment/review and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you make an order, the data is retained indefinitely. This is so we can recognise previous customers to help with support and inquiries.
WHAT RIGHTS YOU HAVE OVER YOUR DATA
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
WHERE WE SEND YOUR DATA
Visitor comments may be checked through an automated spam detection service.
HOW WE PROTECT YOUR DATA
All data stored is password protected and can only be accessed by a person handling your inquiry/order.
WHAT DATA BREACH PROCEDURES WE HAVE IN PLACE
We will inform all relevant parties within three days of detecting a data breach.
WHAT AUTOMATED DECISION MAKING AND/OR PROFILING WE DO WITH USER DATA
We use anti-spam technology to block spam comments, reviews and e-mails